Customer Support

Need immediate help?

We recommend current customers log-in to the portal to access all of our support resources.

Phone (US): 888-472-2586
Phone (Intl): +1 443-276-6973
Email: RackTop Support
Portal: Customer log-in

Review Warranties, Maintenance and Policies

RackTop's customers have access to 24-7-365 email and phone support.

Review Policies

Frequently Asked Questions

What are RackTop's product support and SLAs?

This information can be found in our SLA document, RackTop Product Support
What are RackTop's business and support hours?

RackTop offers 24/7 support, 365 days a year. Normal business hours are 8am-5pm EST and we observe US holidays.
Where are RackTop's engineers based?

Our Engineering support team members are all US-based.
Where can I find more technical information?
Please visit our help center in the support portal for:
Where can I find the latest BrickStor release information?

Current customers can log-in to the myRackTop Portal and navigate to “Downloads”

Award-Winning Customer Support

ROI

RackTop was less than half the cost of the alternative NAS solution, which didn’t even provide cybersecurity protection.

Smooth resolution process

The support team is always responsive and keeps me updated through the resolution process. A wonderful team.

Full service healthcare system

Big fan!

Always responsive and always willing to help. Been a fan of the company for years.

Manufacturing and construction services

Great under pressure

Excellent support and answered all my questions in a quick and timely fashion during what could have been an otherwise stressful situations. Sincere thanks for a great experience!

Lighting solution provider

Clear and concise support

I would suggest another option for GREAT! I am thrilled the support was wonderful, and Dale was very professional and really knows the system. The issue was resolved, and everything was explained in a clear and concise way that was easily understood.

Radiology services